1. iHelp隨身保是什麽服務？
   iHelp隨身保以您選擇的語言（廣東話、普通話或英語）為您提供24小時緊急支援中心服務。服務採用GPS定位追縱及全國性3G無線通訊網絡；因此，無論您走到哪裡，都可以隨身攜帶。隨身保可在加拿大和美國有手機網絡範圍覆蓋的地方使用。
   
   
2. iHelp隨身保與市場上的其他類似服務有什麼分別？
   - iHelp隨身保服務由APC亞洲保安台提供，是市面上唯一配備中文內置音頻功能。在按鈕的語音提示中，您可以預設選擇語言為國語、粵語或英語，而其他競爭對手的產品則只能使用英語。
   
   - APC亞洲保安台自設監察中心的所有支援人員都懂三語（國語、粵語或英語），確保能第一時間以您熟悉的語言為您提供協助，減省通話等候或轉駁時間。
   
   - 與其他類似服務相比，iHelp的緊急支援中心服務更完善, 不僅限於醫療支援，還包括您日常任何人身安全所需的協助（例如需要幫忙報警）。
   
   
3. 產品有多大？
   隨身保體積細小，重量僅為2.5英寸x 1.8英寸x 0.67英寸，重量僅為1.5盎司，方便攜帶。
   
   
4. 電池可持續使用多長時間，如何得知電池電量低？
   它具有2天的備用電池壽命。按鈕兩次，隨身保會在電池電量不足時發出廣播通知，並且會通知監察中心。監察中心亦會向您報告電池電量低的狀態。
   
   
5. 怎樣攜帶隨身保為最佳方法？
   隨身保配備頸繩，手腕帶和皮帶夾，以供日常生活不同場合使用。
   
   
6. 防水程度如何？
   您可以在淋浴間佩戴隨身保，這正正是事故風險高危的地方。
   
   
7. 如果我摔倒或遇到事故，監察中心下一步將如何處理？
   監察中心將通過隨身保的內置揚聲器與您通話，並了解您的狀況。如有必要，我們會立即幫忙安排救護車 及致電您的看護或家人。支援人員也會讓您知道通話狀態，例如：現在正為您聯絡緊急支援，請稍候。
   
   
8. 如果我誤按了按鈕會怎樣？
   如果您誤按了按鈕，可以在五秒內再次按該按鈕以取消通話。但是，如果它已經連接到我們的支援服務中心，您只需告訴支援人員您誤按了按鈕，我們將取消這次求救通話。
   
   
9. 如果我走出預先設定的安全區域會怎樣？
   如果您離開預設的安全區域（GPS移動監察範圍），產品會即時偵察得到，我們的監察中心會立即以短訊通知您的看護或家人。同時，您的家人/看護/僱主可以通過向我們發送短信及提供您的帳號尋找你身在何處，我們隨即會找出您的位置，並在五到十秒內為他們提供相應的地圖。
   
   
10. 如果我離開無線覆蓋區域會怎樣？
    如果您離開無線通訊覆蓋範圍，產品會即時偵察得到, 監察中心亦會以短訊附帶您所在位置的地圖立即通知您的看護或家人。
    
    
11. 我可以攜帶隨身保去加拿大境外旅行或工作嗎？
    可以，你可帶傋隨身保到美國使用。
    
    
12. 購買設備後，如何啟動服​​務？
    購買隨身保後，我們將為您開通服務並將產品於10天內寄給您。收到後，您便可立即使用。
    
    
13. iHelp隨身保有維修保証嗎？
    從產品的發貨日期開始，加拿大APC亞洲保安台提供一年維修保証。
    
    
14. iHelp隨身保服務由加拿大APC亞洲保安台提供，它是一間什麽公司？
    加拿大APC亞洲保安台，扎根温哥華，26年來信譽昭著，專營個人緊急支援、家居及商業保安，自設國粵英語保安監察中心。
    
    

iHelp - Frequently Asked Questions

1. What is the iHelp service?
   iHelp is a mobile personal emergency response system providing you with 24-hour call center services in yourpreferred language: Cantonese, Mandarin and English. It's a 3G mobile service nationwide; thus, you can take it wherever you go. The unit will work anywhere in Canada and the US where there is cellular coverage.
   
   
2. What are the differences between iHelp and other similar services that are available in the market?
   - iHelp which is provided by APC Security Alarm & Monitoring is the only one equipped with the genuine Chinese language service. You can choose your preferred language (Mandarin, Cantonese and English) to be used in the voice prompt of the button while other competitive devices can only use English.
   
   - APC Security Alarm & Monitoring has its own emergency response center and all operators are trilingual. Thus, you don't need to wait for someone who can talk to you in your preferred language.
   
   - Unlike other similar services, iHelp's emergency response service is not just confined to medical help but any personal safety that you may need in your daily life.
   
   
3. How big is the device?
   The device is very small; only 2.5" x 1.8" x 0.67" and lightweight at 1.5 ounces. It's compact to carry around.
   
   
4. How long does the battery last and how can I tell the battery is low?
   It has 2 days of standby battery life. By double pressing the button, it will also announce when the battery is low and the unit will notify the monitoring center as well. The monitoring centre will then report the low battery status back to you.
   
   
5. What is the best way to carry the device around?
   The device comes with a neck lanyard, wrist strap, and belt clip; you can wear whichever one you want that is comfortable for you.
   
   
6. How waterproof is it?
   You can wear the device in the shower where many accidents may occur.
   
   
7. If I fall or experience an accident, what will the call center do next?
   The call center will talk to you via speaker which is on the unit itself and check your condition. If necessary, we will notify your emergency contact right away by calling them. The voice prompt will also let you know the status of your call. For example, your emergency call is now being dialed. Please stand by.
   
   
8. What happens if I push the button by mistake?
   If you push the button by mistake, you can press the button again within the first five seconds to cancel the call. However if it has already connected to our operator, you can simply tell our operator you pressed the button by mistake and we will disregard the call.
   
   
9. What happens if I step out of the pre-programmed safety zone?
   If you leave the pre-programming safety zone (Geo fence), the device will notify the call center immediately. Our operator will notify your emergency contact by SMS text messaging right away. At the same time, your family/caretaker/employer can send an SMS text message to us with your account number to track your location. We will then locate where you are and provide them with a respective map within five to ten seconds.
   
   
10. What happens if I leave the wireless coverage area?
    If you leave the wireless service coverage area, the device is able to detect it right away. The call center will immediately notify your emergency contact via SMS text message.
    
    
11. Can I bring the device while travelling outside Canada?
    Yes, you can use the device when travelling to the States.
    
    
12. Once I purchase the device, how do I activate the service?
    Once you purchase the device, we will activate your device and ship it to you within 10 days. You can use it right away as soon as you receive the device.
    
    
13. What is the hardware warranty?
    We provide a one-year warranty starting from the shipment date of the device.
    
    
14. Who is the service provider – APC Security Alarm and Monitoring
    APC was established in Vancouver since 1993 and is well-regarded for providing security services to personal,home and commercial, with 24-hour call centre (Mandarin, Cantonese and English)